FAQ Help Center
Warranty
We accept returns or exchanges for items that are damaged, defective, or incorrect at the time of delivery. Please contact our customer support within 48 hours of receiving your order with your order number and clear photos of the item. Returns must be unused, in original condition, and with all tags intact. Once the return is approved, we will guide you through the process for a replacement or refund.
Our warranty covers manufacturing defects, damaged items, or incorrect products received. If your item has a genuine issue related to stitching, embroidery, or fabric quality at the time of delivery, we will review and resolve it accordingly. The warranty does not cover damage caused by misuse, improper washing, or alterations after delivery.
To file a warranty claim, please contact our customer support within 48 hours of receiving your order. Share your order number along with clear photos or videos of the issue. Our team will review your claim and guide you through the next steps for replacement or resolution.
We offer standard shipping for both local and international orders. Delivery timelines may vary depending on your location. Tracking details are provided once your order is dispatched.
Free shipping applies only to order delivery. Return shipping costs are not included unless the item received is damaged or incorrect.
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Returns & Exchanges
Yes, you can return or exchange your order if the item is damaged, defective, or incorrect at the time of delivery. Items must be unused, in original condition, and with all tags intact. Contact our customer support within 48 hours of receiving the item to initiate the process.
Once you contact our support team with your order number and photos of the item, we will review your request. If approved, we will provide instructions for shipping the item back or arranging a replacement. Refunds or exchanges are processed once the returned item is received and inspected.
Yes, we occasionally offer promotions and seasonal sales. Sign up for our newsletter or follow our social media channels to stay updated on the latest offers.
Currently, we primarily sell through our official website. For international customers, we offer worldwide shipping. If you are looking for a local retailer, please contact our support team for assistance.
Discounts applied to the original purchase may not always carry over to exchanged items. Please contact customer support to check your eligibility before processing an exchange.
Currently, we do not accept direct store returns. All returns and exchanges must go through our official online return process to ensure proper handling and tracking.
Shipping & Recent Orders
All orders are shipped via reliable courier services depending on your location. Local orders are usually shipped via national courier services, while international orders are shipped through globally trusted shipping partners to ensure safe and timely delivery.
A USPS tracking number may show “Delivered” once the package has reached your local post office or drop-off point. In some cases, it may also appear delivered before it is physically at your address. Please allow a few hours for updates, and contact customer support if you do not receive your package within the expected timeframe.
Local orders typically arrive within 3–5 business days, while international shipments may take 7–14 business days depending on customs processing and shipping distance. Tracking information is provided once your order is dispatched.
Business days refer to standard working days, Monday through Friday, excluding weekends and public holidays. Delivery timelines are calculated based on business days.
You will receive a confirmation email containing your tracking number once your order has been shipped. You can use this number to monitor your package in real-time.
Tracking information may take 24–48 hours to reflect updates after the courier receives your package. If it still does not update after this period, please contact our customer support for assistance.